Are you having issues accessing Amazon Prime Video on your Roku device? You are not alone. There could be several reasons why the app may stop working, but there are steps that you can take to restore service.
Before anything else, check your internet connection. If it’s slow, this could be causing issues with the Prime Video app.
1. Check Your Internet Connection
If you’re experiencing trouble streaming Prime Video on your Roku device, one of the first things that should be done is check your internet connection. Online streaming requires a fast internet connection in order to stream content without any delays or interruptions.
Slow or unstable internet can lead to a variety of issues. Your Prime Video app may not work at all, and even cause your television to buffer and stutter while watching movies or shows.
There are several ways you can test your internet connection’s stability. Some of them include running a speed test, restarting your Roku device, and reinstalling Prime Video app.
Speed testing your internet download speed can give you an estimate of its potential, helping determine if your connection is adequate to watch Prime Video. It also gives you a chance to look into any other potential issues like whether your router or modem is too far away from your television set.
To check your connection on Roku, press the “Check connection” button. This will provide results for signal strength and Internet download speeds. If the grade of your signal is poor or mediocre, you may need to adjust your router or modem location in order to achieve optimal connectivity.
Though this method isn’t guaranteed to fix the issue, it usually improves the quality of your connection. Furthermore, running this check as soon as possible helps identify any problems before they worsen.
Amazon Prime Video streaming service is an ideal destination to watch original shows and movies. It boasts a vast library of titles, from popular series like The Marvelous Mrs. Maisel and The Boys to critically-acclaimed films like Sound of Metal or I’m Your Woman.
Prime Video offers another fantastic benefit, allowing users to rent or buy additional movies and shows. In fact, there are over 100 add-on channels available for customization of their viewing experience.
2. Restart Your Roku
If Prime video is not working on your Roku, a possible fix may be to restart the device. Doing this will clear any cache that has built up and enable Prime video playback again.
You can do this by going to Settings and selecting System Restart or simply unplugging the device and waiting two minutes before plugging it back in. Either way, this method is a fast and effortless way to resolve any issues with your Roku.
Another option is to Factory Reset your Roku device. This can quickly restore all settings back to their original state when purchased, helping resolve many issues with your device and getting Prime video working again.
One important note when Factory Resetting your device is that doing so will completely erase all content on it, including apps or channels. It also wipes any stored data such as Amazon account info from the device.
To perform a factory reset on your Roku, simply follow the manufacturer’s instructions. This can be an ideal solution if there’s something wrong with your device and you want to try something different before taking it in for repairs at the store.
The factory reset process will delete all content on your device and restore it to its original state, hopefully fixing any issues you are having with your Roku. If you don’t have access to a remote, you can always perform this reset using a pen or needle if desired.
A factory reset on your Roku device will clear out any outdated software, which can lead to various issues with the device. Furthermore, this will eliminate bugs or errors present on the device and enable it to run more efficiently.
When performing a factory reset, it’s essential to remain patient and wait for the device to finish its cycle. After this has been completed, you can re-plug your Roku and TV back in and Prime video should work again.
3. Reinstall the Prime Video App
If the Prime Video app on your Roku doesn’t function properly, reinstalling the application may help resolve the problem. Doing this ensures you have the latest version of the app running on your device and helps avoid any future issues with it.
These issues usually stem from an outdated app on your device or an out-of-date firmware update. Updating your software will automatically upgrade any installed apps and eliminate bugs as well as introduce new features for added convenience.
Another option to consider is factory reseting your device. This will delete all data and cache from the device, hopefully allowing Prime Video app to run smoothly once again.
To reboot your Roku remote, press the home button five times. Be sure to do this while the device is unplugged from its wall outlet. After several minutes, the device should restart automatically.
If that doesn’t solve the issue, you may need to look into more drastic solutions. First, ensure your Internet connection is functioning properly.
It is essential that your internet connection be fast enough for Amazon Prime Video streaming. Without reliable Internet access, you won’t be able to watch videos online and the Prime Video app on your Roku will stop working properly.
Once your Internet connection is restored, try launching Prime Video on your Roku device. If not, it could be due to Prime Video servers being down. In such cases, contact your Internet service provider for further assistance.
In addition to Roku, the Prime Video app can also be found on various devices like iOS and Android. Amazon makes it simple for you to download apps across all your devices and add them to your Prime subscription – perfect for streaming content whenever you please!
If you need to reinstall the Prime Video app on your device, head over to Roku Channel Store and search for it. After finding it, follow the instructions to reinstall.
4. Reset Your Subscription
If your Prime Video app on Roku isn’t functioning properly, there are a few steps you can take to resolve the issue. These include checking your Internet connection, restarting your device, reinstalling the Prime Video app and resetting your subscription.
First, check your Internet speed. For Prime Video to work optimally, it must have at least 10mbps per second. If it’s too slow, you won’t be able to stream videos continuously without interruptions.
Another thing to check is your internet router and modem. If they’re not functioning optimally, it could potentially affect the performance of your Roku. A hard reset of both can help resolve these issues.
To perform a hard reset on your router or modem, locate the reset button and press it for around 10-15 seconds. Your device should now be back to normal and you can use it again.
It’s wise to double-check your Roku account settings to ensure they are correct. Doing this helps prevent someone else from signing into your account without authorization.
If you’ve recently changed your password or have an active account but can’t access Prime Video on your Roku, resetting your connection may be the issue. To do this, go to the Prime Video app and select Settings from within.
Prime Video is one of the most popular apps on Roku platform, offering an expansive library of movies and TV shows. Its homepage presents various categories to make searching for content easier.
For instance, the app will highlight “Watch Next” content with recommendations based on what you’ve already watched and what’s new to the site. Furthermore, it also showcases “Included with Prime” content – a selection of movies and TV shows available only to Amazon Prime members.
Roku and Amazon announced a multi-year extension of their distribution agreement in October, ensuring customers can continue using Prime Video and IMDb TV apps on their devices. However, the financial details of the arrangement were not disclosed.