If your Samsung television has sound but no picture, there are some steps you can take to try and fix the problem. However, if these don’t work, calling in an expert for assistance is recommended.
First and foremost, ensure your Samsung TV has enough energy to show a picture.
1. Check the Power
If your Samsung television is showing sound but no picture, it could be due to an issue with its power supply. This component provides energy to many components in the television, including its backlights.
If your TV isn’t getting enough power, it will display a black screen. This can happen if there’s an issue with its connection at either the wall socket or back of the television set.
Test the power cord from your wall outlet to your TV’s back with a multimeter to make sure it’s connected properly. If the meter reads “no continuity” or there’s a voltage drop, replace the cable.
Another potential explanation for a black screen could be that your HDMI cable isn’t connecting properly to your television. This issue is more often experienced with devices like smart hubs or cable boxes, but could also be the result of an incorrect input setting.
Once all cables are securely connected, try plugging in another source to see if that helps identify which cable is causing the issue. Doing this will give you a better indication of which wire needs to be addressed.
It’s worth double-checking that your surge protector is functioning properly, too. Many people neglect this step, but if it stops working, it could cause major issues with your TV.
According to your model, the Samsung TV’s power button is usually situated beneath the frame or bezel. It may be difficult to locate, but it’s there – just reach down and feel around for it. In most cases, there will also be volume and channel buttons located nearby.
2. Check the HDMI Cables
When connecting an external device to your Samsung TV via HDMI cables, it is essential that the cables be securely seated into their ports. Otherwise, your television may not be able to receive a signal.
If a cable box or DVD player is the cause of the problem, it could be that the HDMI cable connecting them to your television is loose or damaged. If this is the case, try disconnecting and reconnecting the cable to see if that solves the issue.
Black screens of death are often due to an issue with your cable connection and can usually be solved by simply replacing it with another. It’s a relatively easy and affordable process that should get you back up and running quickly!
Most often, this problem is due to using the wrong input. To fix this, press the input/source button on your TV remote and toggle through each channel until you find one connected to your television set.
Resetting any devices connected to your TV, such as cable boxes and game consoles, is a wise idea.
When connecting each cable, be sure to unplug any other connected connections. Doing this will prevent accidental damage to the TV or its connection ports.
If your picture remains black after checking all cables, it’s time to contact a professional technician for assistance. There are various options available such as in-home repairs or mail-in service; an experienced tech can assess your situation and offer suggestions that could restore the image on your screen.
3. Check the Connections
If your Samsung TV is working but you can’t seem to get a picture, it could be due to an issue with its connections. Loose or damaged cables may cause this type of problem, so be sure to inspect them for any signs of damage.
In addition to inspecting your cables, make sure all external devices are connected securely. This includes streaming devices, games consoles, and cable boxes.
You could also try replacing the HDMI port on your television to see if that resolves the problem. To identify which port needs replacing, look at the back of your television for instructions.
Some issues can be caused by network connections, so it’s worth logging in to your router and checking if Wi-Fi is functioning. If not, you have two options: set DNS settings on the router or change its IP address to resolve the problem.
Another potential issue can arise if your Wi-Fi signal is weak or unstable. In such cases, you may need to move both your TV and router closer to your internet access point in order to improve signal strength.
If your Wi-Fi connection is slow, it may be worth trying a different router or access point. This should help improve the signal and make watching TV easier.
If the connection issue isn’t solved by replacing your router or access point, you might consider using a Wi-Fi extender to boost the signal. This option may be particularly helpful if your Wi-Fi network isn’t particularly strong or you live in an apartment or condo complex with limited coverage areas.
4. Check the Inputs
Are you having issues with a Samsung TV that only plays sound and no picture? It could be that the inputs aren’t functioning correctly. Checking these inputs is usually an easy fix that will get your device up and running again quickly.
Samsung TVs feature multiple inputs that let you connect and display video from various sources, such as video game consoles, cable boxes and streaming devices like Roku or Firestick.
It is essential to ensure the cables connecting your video source and television are securely attached. If one cable becomes loose, it could interrupt the signal flow.
To test this, unplug the HDMI from one input and plug it into another. If the first cable works, then your port is working; if not, then your HDMI needs replacing.
Damaged HDMI cables can also lead to this issue, so replacing it is the best course of action. It’s a cost-effective process that takes less than $5 and will get your device working again quickly.
HDMI cables can be found at most electronics stores. Generally, the most affordable ones tend to be the smallest and are intended for smaller HDMI ports.
If your Samsung TV is having issues with an HDMI input, it could be due to a misseated or damaged HDMI cable. A poorly seated cable may cause your video output to stop working or won’t detect your device properly.
To verify the connections on your Samsung TV, take the HDMI cables from your video sources and plug them into the AV inputs. Check each AV cable for damage or other issues.
5. Check the Settings
If your Samsung TV has sound but no picture, it could have some settings set incorrectly. Generally, these issues can be rectified with a few easy to follow steps.
To begin solving your TV’s issue, check its settings by using your remote and navigating to “Settings” on the menu.
In the “Settings” section of your television’s menu, you can adjust all visual and audio settings. These include contrast, brightness, backlight, color temperature – whatever suits best!
However, keep in mind that these adjustments can be tricky to achieve and should only be used when you have a clear picture on your screen. If you are trying to use these settings for the first time, it may take some practice to get them just right.
Fortunately, most Samsung smart TVs come equipped with features to help verify the connections between your television and any external devices. Whether it’s a gaming console, satellite receiver or cable box, make sure all connections are securely plugged in.
Once you’ve verified all connections, try reconnecting the device and see if that brings back the picture onscreen. If not, it may be time to explore other options.
If your Samsung TV still won’t turn on, it may be time to consult a professional. In some cases, repairs or replacement may be necessary and if unsure how to proceed, contact your local Samsung Service Center for help. They can identify the source of your issue and get things resolved promptly.