Sony TV owners sometimes experience an issue where they can hear sound but see no picture on their screen. Fortunately, this problem can be easily rectified with some simple troubleshooting steps.
First and foremost, make sure your HDMI connection is set up correctly. If not, reset it and try connecting again.
Check the HDMI Connection
The HDMI connection between your television and source device is essential for an excellent viewing experience. It enables you to watch high-definition movies, shows and video games on the television with vibrant picture and sound quality.
HDMI isn’t perfect and issues will inevitably crop up from time to time. To ensure a speedy and effective resolution when an HDMI issue arises, it’s wise to know what signs to look for and how best to fix the issue.
First, check to make sure the power is on. Sometimes a blank screen can be caused by poor connections between devices, cable boxes or other auxiliary devices and their respective power supplies. Make sure all cables are securely fastened, especially those in and between HDMI ports on your devices.
If the power is on and still no picture appears, try changing the HDMI inputs. Doing this allows you to try connecting different devices to each port and see which ones work.
It will also assist in detecting an issue with either your cable or port itself, as sometimes non-certified HDMI cables may lead to this sort of issue. If so, be sure to switch out for a certified one that has been thoroughly tested and approved.
Next, verify if the signal is being received by your TV correctly. Some devices, like HDTVs, feature a button on their remote that can be used to test an HDMI connection; pressing this should cause a light to appear on the LED power indicator of the television. If that doesn’t work, reach out to the manufacturer for further assistance.
Finally, make sure the correct HDMI connection is selected in your TV’s settings. It’s easy to accidentally change or reconnect a device without realizing it.
The most frequent HDMI issue is an issue with the connection between your HDMI cable and source device. If your cable is damaged or defective, it could prevent you from getting a clear picture on your Sony TV. To solve this issue, always use high-quality HDMI connections.
Check the Power
If your Sony television sound and picture are both dim, it could be due to a power issue. Fortunately, this problem is easily fixable with just a few simple steps.
First, check your TV for a power indicator light that illuminates when turned on. If not, then unplug it from the wall outlet and wait a few minutes before plugging it back in.
This step will restore your TV back to factory settings and erase any personal information stored on it. Doing so can help mitigate future issues with the device, such as no picture.
Before you begin resetting your Sony TV, make sure it is completely off the power source and unconnected to anything else. Doing this will prevent any wires from touching anything that could cause damage.
Once your TV has been unplugged, hold down the power button for approximately 15 seconds. A green LED light should then appear; if not, this indicates a problem with your power supply circuitry which should be addressed by an experienced technician.
Another simple way to check if your power is working properly is by shining a flashlight on the screen of your Sony TV. If it doesn’t light up when illuminated with the flashlight, then it’s likely that your backlight has failed and needs replacing.
Your television may experience a dimming issue due to an imbalanced backlight or if the cable connecting your device to the TV is damaged. Modern Sony televisions typically feature LED strips spanning across all corners, providing even illumination across their full frame.
If your backlight is malfunctioning, you have two options: replace the entire assembly or purchase a new cable. However, it is best to have an expert do this job since mistakes could prove hazardous if not done correctly.
Finally, ensure the connections to your HDMI port are working as expected. This should be a relatively straightforward test that takes only minutes.
Check the Connections
If you have a sound bar, DVD player, or other audio/video device connected to your television, ensure the connection is secure. Make sure the cables are firmly attached and not loose or twisted.
You may want to verify the connection between your media device and the TV’s HDMI input. Do this by plugging it into another port on the television and connecting it with its appropriate input on a remote control.
Once you’ve done this, double-check that your device is set up to output video through its HDMI connection and uses a video format compatible with your television. You can usually tell whether this is the case by looking at either the display of the device or in its menus.
A common cause of a no picture or black screen issue is an inadequate cable connection or malfunctioning power supply. Other potential causes may include a defective circuit board, broken ribbon cable, and/or malfunctioning backlight components.
No matter the source, you must address the problem in order to enjoy your media again. Possible solutions include checking connections, resetting the TV and updating settings software.
Take your media device away from the TV and wait at least a minute before plugging it back in – this process is known as “power cycling”, and it often helps resolve temporary issues.
If the issue persists after power cycling, try connecting another device to the TV’s HDMI input and see if that works. If not, contact the manufacturer of that particular device to learn how to alter its video format output through its HDMI connection.
You can resolve the problem by following the instructions included with your device. If the issue persists, reach out to Sony customer support for further assistance.
Finally, the best way to fix a no picture or black screen issue on your Sony Bravia TV is by having it serviced by an experienced technician. This is especially crucial if your device still has its warranty and requires repair.
Check the Settings
Are you experiencing sound and picture problems with your Sony TV? It could be a sign of something bigger going wrong – which can easily be fixed if you know what to look for when troubleshooting the issue.
First, verify your device isn’t using an incorrect video output format. This can happen when connecting it to a TV that doesn’t support the one being output by your device. To resolve this, try changing the video output to something different like 1080/60p or 720/60p by connecting your device either to another HDMI input on the TV, or trying it at different ports within it as well.
Alternately, you can reset the settings on your device by disconnecting and plugging it back in. This may solve the issue; however, wait a full 60 seconds before trying to reconnect it.
Once you’ve unplugged your device and waited for 60 seconds, reconnect it to a different outlet to test the connection again. If the issue persists, contact Sony support for assistance.
Next, you should verify if there is a software update available. Usually, these upgrades contain several bug fixes and improvements that can help your device function more optimally. To check for an update, use either your remote control or menu system to navigate.
The most likely software update that will resolve your issue is “Factory Reset,” which wipes all user settings and resets your TV back to factory defaults. If you’ve exhausted all other options and your television still won’t boot up, this may be the best course of action.
You can download the firmware update from Sony’s website or manually search online for it. Doing so will improve your TV’s functionality and performance, so if audio issues persist, check if there’s an available update.
If you’re uncertain which version of the firmware to download, reach out to Sony Support for further guidance.